Last Updated: 10/22/24
Welcome to Rocket School Management, LLC d/b/a Rocket Online Schools (hereinafter "ROCS", "we", "us", or "our"). By accessing or using our website (www.rocs.org) and services, you agree to comply with and be bound by these Terms and Conditions. If you do not agree, please do not use our website or services.
The website (www.rocs.org) is provided for your personal use. You agree to use the site only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else's use and enjoyment of the site.
ROCS provides educational services through our online platform, which includes but is not limited to:
By using these services, you agree to comply with all guidelines and policies set forth by ROCS and our service providers.
To access certain services, you may be required to register for an account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. If you believe your account has been compromised, please notify us immediately at support@rocs.org.
All content and materials available on www.rocs.org, including text, graphics, logos, and software, are the property of Rocket Online Schools or our content suppliers and are protected by intellectual property laws. You may not use, reproduce, or distribute any content without our express permission.
ROCS may integrate with and rely on third-party services such as Acellus, PowerSchool, Google Workspace for Education, GoGuardian, Freshdesk, and Intercom. We do not control these third-party services and are not responsible for their performance, availability, or any damages they may cause. Use of these services is subject to their own terms and conditions, which you should review.
ROCS is not liable for any damages, including direct, indirect, incidental, or consequential damages, arising from your use of our website or services. We strive to provide accurate and reliable information; however, we do not guarantee the completeness, accuracy, or reliability of our content or services.
Your use of the website is also governed by our Privacy Policy, which outlines how we collect, use, and safeguard your personal information. By using our website, you consent to the practices described in our Privacy Policy.
We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes indicates your acceptance of the modified terms.
PLEASE READ THIS ARBITRATION AGREEMENT ("ARBITRATION AGREEMENT") CAREFULLY. IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF FROM US AND INCLUDES A WAIVER OF CLASS ACTION AND JURY TRIAL.
Most concerns can be resolved quickly and to your satisfaction by contacting ROCS Customer Support at (888) 303-7077 or support@rocs.org. You and we agree to discuss any concerns or disputes and attempt in good faith to reach a mutually beneficial outcome that avoids the expenses of arbitration or, where applicable, litigation (hereinafter, "Informal Dispute Resolution Process"). The statute of limitations and any filing fee deadlines shall be tolled while you and we engage in the Informal Dispute Resolution Process required by this Section 9. In the unlikely event that Customer Support is unable to resolve a complaint to your satisfaction within thirty days after initiation of this Informal Dispute Resolution Process, those Disputes will be resolved through binding arbitration or small claims court as described in this Section 9.
WE (YOU AND ROCKET SCHOOL MANAGEMENT, LLC) EACH AGREE THAT ANY AND ALL CLAIMS OR DISPUTES ARISING OUT OF OR IN ANY WAY RELATED TO OR CONCERNING THE AGREEMENT, THE RELATIONSHIP BETWEEN US, OR OUR EDUCATIONAL SERVICES AND PRODUCTS WILL BE RESOLVED BY BINDING ARBITRATION OR IN SMALL CLAIMS COURT (DESCRIBED IN SECTION 9.4), INCLUDING BUT NOT LIMITED TO, ANY BILLING DISPUTES AND ANY THRESHOLD QUESTIONS OF THE ARBITRABILITY OF SUCH DISPUTE OR CLAIM EXCEPT THAT YOU OR WE MAY SEEK INJUNCTIVE OR EQUITABLE RELIEF IN A COURT OF PROPER JURISDICTION IF THE CLAIM RELATES TO INTELLECTUAL PROPERTY INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.
If the arbitration provision applies or you choose arbitration to resolve your disputes, then either you or Rocket School Management, LLC may start arbitration proceedings. You must send a letter requesting arbitration and describing your claim to our registered agent to begin arbitration. The American Arbitration Association (AAA) will arbitrate all disputes. For claims of less than $75,000, the AAA's Supplementary Procedures for Consumer-Related Disputes will apply; for claims over $75,000, the AAA's Commercial Arbitration Rules will apply. The AAA rules are available at www.adr.org.
Upon filing of the arbitration demand, if the arbitrator finds that you cannot afford to pay AAA filing, administrative, hearing, and/or other fees and cannot obtain a waiver from AAA, we will pay them for you if you complied with the Informal Dispute Resolution Process set forth above. In addition, we will reimburse all such AAA filing, administrative, hearing, and/or other fees for claims totaling less than $75,000 unless the arbitrator determines the claims are frivolous or you did not comply with the Informal Dispute Resolution process set forth above.
WE (YOU AND ROCKET SCHOOL MANAGEMENT, LLC) EACH AGREE THAT ANY PROCEEDINGS, WHETHER IN ARBITRATION OR COURT, WILL BE CONDUCTED ONLY ON AN INDIVIDUAL BASIS AND NOT IN A CLASS OR REPRESENTATIVE ACTION OR AS A MEMBER IN A CLASS, CONSOLIDATED OR REPRESENTATIVE ACTION.
YOU AND WE HEREBY WAIVE ANY CONSTITUTIONAL AND STATUTORY RIGHTS TO SUE IN COURT AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY. You and we are instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement, except as specified in Section 9.4.
You and ROCS retain the right to seek remedies in small claims court for disputes or claims within that court's jurisdiction, unless such action is transferred, removed or appealed to a different court.
This agreement is governed by the laws of the State of Kansas, without regard to choice of law principles. You may choose to have the arbitration conducted by telephone or videoconference, based on written submissions, in person in your hometown area (if you live in the United States), or at another mutually agreed upon location that is reasonably convenient to you.
ROCS reserves the right to suspend or terminate your access to the website or services at our discretion, without notice, if we believe you are violating these Terms and Conditions or any applicable law.
These Terms and Conditions are governed by and construed in accordance with the laws of the state of Kansas, USA. Any disputes arising from these terms shall be resolved in the courts of Kansas.
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
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